Terms & Conditions
GoldTapStore.co.uk Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent, ME7 2XH Email: info@goldtapstore.co.uk
1. Definitions & Interpretation
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“We”, “Us”, “Our” refers to GoldTapStore.co.uk.
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“You”, “Customer” refers to the person placing an order.
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“Goods” refers to products purchased from GoldTapStore.co.uk.
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“Order” refers to the request submitted by you to purchase goods.
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“Contract” refers to the legally binding agreement formed once your order is accepted.
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“Working Days” means Monday to Friday, excluding bank holidays.
2. Eligibility to Purchase
By placing an order, you confirm that:
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You are at least 18 years old.
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You are legally capable of entering into binding contracts.
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You are purchasing goods for lawful purposes.
3. About Us
GoldTapStore.co.uk is a UK‑based retailer specialising in brass taps, gold taps, brushed brass taps, valves, shower brassware, and matching accessories.
All customer service enquiries should be directed to: info@goldtapstore.co.uk
4. Ordering Process
4.1 Order Confirmation
Once your order is placed, you will receive an automated Order Acknowledgement Email confirming the details.
4.2 Order Accuracy
It is your responsibility to ensure all details (sizes, finishes, quantities, delivery address) are correct at the time of ordering.
4.3 Cancellation Window
You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, your order may already be in production or transit, and cancellation may not be possible.
5. Pricing & Payment
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All prices include VAT unless stated otherwise.
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Payment must be made in full at the time of ordering.
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Delivery charges are displayed at checkout and are non‑refundable.
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Prices and availability may change without notice.
6. Pricing Errors
While we make every effort to ensure all prices are correct, errors may occasionally occur.
If a pricing error is discovered after you place an order:
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We will contact you as soon as possible.
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You will be given the option to proceed at the correct price or cancel the order.
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We are under no obligation to supply goods at an incorrect price.
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If you choose to cancel, any payment made will be refunded in full.
We reserve the right to cancel any order where a pricing error has occurred.
7. Delivery
7.1 Delivery Times
Many brassware items are delivered directly from the manufacturer. Please allow 4–5 working days for delivery.
7.2 Delivery Address
You must provide an accurate and accessible delivery address. Failed deliveries due to incorrect details may incur additional charges.
7.3 Delivery Inspection (Customer Responsibility)
You must inspect the goods swiftly upon delivery. If any items are damaged, missing, or incorrect, you must contact us immediately at:
info@goldtapstore.co.uk
Failure to report issues promptly may affect our ability to resolve the matter or claim with the courier or manufacturer.
7.4 Failed or Missed Deliveries
If you are not available to receive the delivery, redelivery charges may apply. If access is unsuitable or unsafe, the courier may refuse delivery and additional charges may apply.
8. Pre‑Delivery Requirements
For brassware deliveries, you must ensure:
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Someone is present to receive the goods.
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The delivery address is accessible for courier vehicles.
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You have checked all product compatibility before ordering.
9. Customer Contact Details for Delivery
To ensure smooth and successful delivery, we may require a valid contact telephone number and email address to pass to the delivery company.
If you did not provide these details at checkout, please email your correct contact information to:
info@goldtapstore.co.uk
Providing accurate contact details helps the courier arrange delivery, resolve access issues, and contact you if needed. Failure to provide correct contact information may result in delivery delays or failed delivery attempts.
10. Damages & Missing Items
If your item arrives damaged or incomplete, you must notify us immediately. We reserve the right to replace damaged goods in a timely manner rather than issue a refund.
If you raise a dispute with your bank before contacting us, we are unable to resolve the issue directly. Always contact us first so we can resolve the matter quickly.
11. Returns Policy
11.1 Unwanted or Incorrectly Ordered Items
If you wish to return an item for any reason other than damage, you must:
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Return the item within 7 days of receipt.
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Use an insured courier service.
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Send the item to: Unit 1 Manor Farm, Lower Rainham Road, Gillingham, Kent, ME7 2XH
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Include your name and order number.
11.2 Condition of Returned Goods
All returns must be:
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Undamaged
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Resaleable
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In original, undamaged packaging
Items not meeting these criteria will not be eligible for a refund.
11.3 Restocking Fee
A 50% restocking fee applies to all unwanted returns.
11.4 Refund Processing
Refunds are issued minus the original delivery cost. We aim to inspect and process refunds within 7 days of receiving your return.
Refunds typically take 2–3 days to clear once processed. If you do not see your refund within 14 days, contact us at info@goldtapstore.co.uk.
12. Custom Products
Custom products include any goods that are:
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Made to order
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Manufactured to specific measurements
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Produced in a non‑standard finish
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Specially requested or customised at the customer’s instruction
12.1 Accuracy of Customer Specifications
When ordering a custom product, you are fully responsible for ensuring the accuracy of all measurements, specifications, and details provided.
We accept no liability for:
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Incorrect sizes supplied by the customer
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Incorrect finishes or configurations requested by the customer
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Compatibility issues arising from customer‑provided measurements
12.2 Non‑Returnable Items
Custom products cannot be returned, cancelled, or refunded once production has begun, except where the item is damaged or defective.
12.3 Manufacturing Tolerances
Custom products may be subject to standard manufacturing tolerances. Minor variations do not constitute defects.
12.4 Customer Responsibility
By ordering a custom product, you agree that:
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You have checked all measurements carefully
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You understand the product is made specifically for you
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You accept that custom items are exempt from standard return rights under UK law (Consumer Contracts Regulations)
13. Installation Responsibility
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Goods must be installed by a competent professional.
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We are not liable for installation errors.
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We are not liable for damage caused during installation.
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We do not provide technical installation advice.
14. Risk & Title
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Risk passes to you upon delivery of the goods.
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Title (ownership) passes once full payment is received.
15. Product Information & Accuracy
We make every effort to ensure product descriptions, images, and specifications are accurate. However:
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Brass finishes may vary slightly due to manufacturing processes.
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Colours may appear differently depending on screen settings.
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Measurements must be checked by the customer.
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Manufacturers may update specifications without notice.
16. Fraud Prevention & Security
We reserve the right to:
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Perform security checks on orders.
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Request proof of identity or address.
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Cancel orders suspected of fraud.
17. Disclaimers and Limitations on Liability
(Your full supplied disclaimer remains exactly as provided.)
18. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of GoldTapStore.co.uk or its licensors. You may not copy, reproduce, or distribute any content without written permission.
19. Force Majeure
We are not liable for delays or failure to perform caused by events outside our control, including but not limited to:
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Weather
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Strikes
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Manufacturer delays
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Transport disruption
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Natural disasters
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Supply chain issues
20. Complaints Procedure
Complaints should be submitted via email to info@goldtapstore.co.uk. We aim to respond within 5 working days.
21. Privacy, Data Protection & GDPR Compliance
We take your privacy seriously. GoldTapStore.co.uk will never sell, share, or distribute your personal contact details to third parties for marketing or unrelated purposes.
Your contact information is used solely for:
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Processing your order
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Communicating with you about your purchase
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Providing delivery information to the courier
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Handling returns, replacements, or warranty matters
21.1 Data Storage & Security
Your personal data is stored securely and only for as long as necessary to fulfil your order and meet legal obligations. Access to customer data is strictly limited to authorised personnel.
21.2 Your Rights Under UK GDPR
You have the right to:
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Access the personal data we hold
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Request correction of inaccurate data
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Request deletion of your data (where legally permissible)
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Request restriction of processing
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Object to certain types of processing
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Request a portable copy of your data
To exercise any of these rights, contact: info@goldtapstore.co.uk
21.3 Courier Data Sharing
Your name, delivery address, email address, and telephone number may be shared with delivery partners solely for the purpose of delivering your goods. Couriers are required to comply with GDPR and handle your data securely.
22. Changes to Terms
We may update these Terms & Conditions at any time. Orders are governed by the terms in place at the time of purchase.
23. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled under UK jurisdiction.
24. Contact Information
For all enquiries, please contact: info@goldtapstore.co.uk